Physical Accessibility
Client Service Centre (Jēkaba iela 2, Rīga)
- A call button is available. The call button ensures the possibility to request assistance for entering the branch.
- The entrance to the Client Service Centre and premises is without thresholds, and the doors are sufficiently wide. The premises are easily accessible for persons using wheelchairs or having other mobility impairments.
- Information screens are installed in the Client Service Centre, displaying the order of service.
Head Office (Smilšu iela 6, Rīga)
- There is a small step at the entrance to the head office. If you require assistance to enter the building, please press the call button located at the entrance. If necessary, we will provide a portable ramp to ensure convenient access to the premises, including for persons using wheelchairs.
- The premises are threshold-free, sufficiently wide, and equipped with an elevator. The premises are easily accessible for persons using wheelchairs or having other mobility impairments.
The nearest parking spaces designated for persons with disabilities are located adjacent to our Client Service Centre and Head Office – on Smilšu iela 6, at the intersection with Aldaru iela, and on Mazā Smilšu iela, at the intersection with Meistaru iela.
For Your Information
In accordance with Section 19.1 of the Regulations No. 206 on the Management and Use of Paid Parking Spaces in the City of Riga, persons with disabilities whose vehicles comply with the requirements of the Road Traffic Regulations are entitled to use any other available parking space within the operational area of Riga municipal paid parking free of charge, in the event that designated parking spaces are occupied or not provided.
Website Accessibility
The website does not currently fully meet accessibility requirements.
A new bank website is scheduled to be launched in March 2026. The new website will provide enhanced usability, be better adapted for all users, and will comply with the Web Content Accessibility Guidelines WCAG 2.1 AA.
ATMs
The buttons on the left and right sides of the ATM are in contrasting colours – light silver buttons on a darker background.
ATMs are installed at a height not exceeding 122 centimetres and not lower than 38 centimetres.
The keyboard features a marked central “5” key, and the “OK,” “Cancel,” and “Correct” keys are engraved with specific tactile symbols.
A sound signal is emitted after each button press.
Service for Deaf and Hard-of-Hearing Persons
- Clients may visit the bank accompanied by a sign language interpreter. If necessary, a bank employee may request the interpreter to present a passport or identity card (this also applies to remote services).
- The bank will provide paper, a pen, or a pencil if needed.
- Remote communication via email is available.
- If assistance is required, please request support at the bank, and our consultant will provide assistance.
- When scheduling a visit, it is recommended to inform the staff if additional support will be required during the service.
Service for Persons Who Are Blind or Have Low Vision
- Clients may visit the Bank accompanied by a personal assistant. If necessary, a bank employee may request the assistant to present a passport or identity card (this also applies to remote services).
- Remote communication via telephone is available.
- If assistance is required, please request support at the bank, and our consultant will provide assistance.
- When scheduling a visit, it is recommended to inform the staff if additional support will be required during the service.
Options for Receiving a Plain Language Explanation of Contract Terms
- In accordance with the requirements of the Law on Accessibility of Goods and Services, we are gradually simplifying terms, agreements, and forms.
- For existing client contracts that remain in effect after 27 June 2030, the bank will ensure compliance with accessibility requirements. If necessary, the bank will:
- provide accessible information regarding the specific contract; or
- agree with the client on adapting the contract text to ensure it meets accessibility requirements.