During the process of personal identification, the bank verifies the identity of an individual. The identification can be carried out on-site, electronically, or remotely. After successful identification, the bank can open an account or offer other services to the client, as well as execute client orders.

• On-site identification takes place when the client meets with the bank representative in person, and presents his/her personal identification document (passport or ID card).

• Electronic identification is carried out in accordance with the “Law on Electronic Identification of Natural Persons” by using the electronic identification means provided for by VAS “Latvijas Valsts radio un televīzijas centrs” (LVRTC): eID card, eParaksts card, eParaksts+ card, and eParaksts (mobile) (www.eparaksts.lv). Electronic identification is as one of the types of remote identification.

• Remote identification is carried out by using certain technological solutions: video identification or secure electronic signature, or other technological means, and is used instead of the client’s personal meeting with the bank representative. For remote identification of its clients, BluOr Bank uses the “Video identification”, “Electronic signature” or “1st Payment” methods. For more information about these types of identification and how to use them, please read here.

To clients – legal entities whose country of registration is Latvia, whose authorised representative(s) and beneficial owner(s) is/are resident(s) of Latvia, and whose authorised representative(s) is/are remotely identified using the “Video identification + e-signature” method, all banking services are available without restrictions.

To clients – legal entities whose country of registration is Latvia, whose authorised representative(s) and beneficial owner(s) is/are resident(s) of Latvia, and whose authorised representative(s) is/are remotely identified using the “Video identification” or “e-signature” method, the following banking services are available:

• Temporary Account (for newly established entities) or

• Current Account / outgoing payments with a turnover up to EUR 300,000 per month;

• All other banking services within the specified limit.

If a client wants to use all banking services without restrictions, he/she needs to make a payment from an account opened for the enterprise in another credit institution in the EEA, Switzerland or the UK (the payment must contain the following information: the client’s name, registration number).

To clients – legal entities whose country of registration is one of the EEA countries, or the UK, or Switzerland, whose authorised representative(s) and beneficial owner(s) is/are resident(s) of the EEA or the OECD, and whose authorised representative(s) is/are remotely identified using the “Video identification” or “e-signature” method, the following banking services are available:

• Temporary Account (for newly established entities) or

• Current Account / outgoing payments with a turnover up to EUR 300,000 per month;

• All other banking services within the specified limit.

If a client wants to use all banking services without restrictions, he/she needs to make a payment from an account opened for the enterprise in another credit institution in the EEA, Switzerland or the UK (the payment must contain the following information: the client’s name, registration number).

These remote identification methods are a combination of two mandatory steps that the client and the bank must perform in order to successfully complete the identification.

By combining the identification methods, the bank can offer a wider range of services used or reduce the restrictions imposed. 

This type of remote identification means that the client makes a single payment to the new account at BluOr Bank from his/her account opened at another credit institution in the EEA, Switzerland or the UK, or EU licensed payment institution. The purpose of payment must specify the client’s name, surname, personal identity number or date of birth. If the first payment is made from the client’s payment institution, the account payment must additionally include the unique client identification number assigned by the payment institution.

This type of remote or electronic identification means that the client signs an electronic copy of his/her identity document (passport or ID; on both sides) (in .jpg, .png, .pdf format) with a secure electronic signature, and submits the signed document to the bank (by e-mail, through which correspondence with the bank is carried out, or by filling out the interactive questionnaire on the bank’s website, or in the Client Cabinet).

According to the Section 1(2) of the Electronic Documents Law: Secure electronic signature — a qualified electronic signature within the meaning of Article 3(12) of Regulation (EU) No 910/2014 of the European Parliament and of the Council of 23 July 2014 on electronic identification and trust services for electronic transactions in the internal market and repealing Directive 1999/93/EC (hereinafter — Regulation No 910/2014/EU);

The bank verifies the validity of documents signed with the secure electronic signature, issued within the EU (the List of Trusted Service Providers of the European Union), by checking on the official website of the European Union, but, if a person has signed the document by using the European Union standard format ASIC-E (common EU standard), the signature is verified through the use of the eparaksts.lv portal and the eParakstītājs 3.0. software.

BluOr Bank accepts documents signed with a secure electronic signature, issued within the EU, in the ASICE format and verifies such documents through the use of the eParakstītājs 3.0 software or www.eparaksts.lv  to make sure that the electronic signatures are valid and that the document bears a time stamp compliant with the European Union standards.

In exceptional cases BluOr Bank may accept also documents in PDF format, signed with an electronic signature issued in Estonia or Lithuania; such documents are verified through the use of the eParakstītājs 3.0 software or the www.eparaksts.lv portal to make sure that the electronic signatures are valid. If, as a result of the verification, signatures are recognized as invalid, the bank advises to sign them in the ASIC-E format.

The Bank asks you to sign the PDF files using the eDOC format (you can select this option when signing the document at the eParaksts.lv portal and in the eParakstītājs 3.0. app.)

If the client – a natural person has initially opted only for the Deposit service and now wants to use other banking services, he/she needs to fill-in the Application for Everyday Servicing of an Individual Client and the Questionnaire for a Domestic Individual, and submit them to the bank in one of the following ways:

• Through the Internet Bank – hand-signed and scanned forms;

• By post to Smilšu iela 6, Rīga, LV-1050, Latvija – hand-signed original forms;

• By e-mail bank@bluorbank.lv – forms signed with a secure electronic signature.

If the client – a natural person or a legal entity uses banking services within the specified turnover limit and wants to increase it, they must take additional steps: “Video identification” or “1st Payment”, or “e-signature”, depending on how the remote identification was originally carried out; or the client has to undergo on-site identification at the bank’s Client Service Centre in Riga, 2 Jekaba Street. Read more in the section “What services are available to remotely identified clients?”.

For example, a client – a legal entity, whose country of registration is Latvia, whose authorised representative(s) and beneficial owner(s) is/are resident(s) of Latvia, and whose authorised representative(s) has/have initially been identified remotely using the “e-signature” method, wants to increase the set limit up to EUR 300,000 per month. In order for this client to have access to all banking services without restrictions, there are 3 options for the next steps:

1. A single payment must be made from an account opened for the enterprise in another credit institution in Latvia or EEA, Switzerland or the UK (the payment must contain the following information: the client’s name, registration number);

2. The client’s authorised representative(s) must undergo on-site personal identification at the bank’s Client Service Centre in Riga, 2 Jekaba Street;

3. The client’s authorised representative(s) must undergo “Video identification”.