Physical Accessibility
Client Service Centre (Jēkaba iela 2, Rīga)
- A call button is available at the entrance. It allows customers to request assistance from our staff when entering the branch.
- The entrance to the Client Service Centre and the interior premises are step-free, and the doors are sufficiently wide. The premises are easily accessible for people using wheelchairs or with other mobility impairments.
- Information screens are installed in the Client Service Centre and show the order of service. Our staff also inform customers verbally when it is their turn.
- The Client Service Centre is pet-friendly, especially for assistance animals accompanying our customers.
Head Office (Smilšu iela 6, Rīga)
- There is a small step at the entrance to our head office. If you need help entering the building, please press the call button located at the entrance. Our staff will assist you, and if needed, we can provide a portable ramp to ensure easy and safe access to the premises, including for customers using wheelchairs.
- The premises are step-free, sufficiently wide, and equipped with an elevator. This makes it easier for customers using wheelchairs or those with other mobility impairments to move around comfortably.
The nearest parking spaces designated for persons with disabilities are located next to our Client Service Centre and Head Office – on Smilšu iela 6, at the intersection with Aldaru iela, and on Mazā Smilšu iela, at the intersection with Meistaru iela.
For Your Information
In accordance with Section 19.1 of the Regulations No. 206 on the Management and Use of Paid Parking Spaces in the City of Riga, if the designated parking spaces are occupied or not available, persons with disabilities may park free of charge in any other available space within the Riga municipal paid parking area, provided that the vehicle is properly equipped in accordance with the Road Traffic Regulations.
Digital Accessibility
We have assessed the accessibility of our digital services and are committed to ensuring that they comply with the applicable laws of the Republic of Latvia. We continue to work towards making all our digital services and their content accessible in line with accessibility requirements. Accessibility is also taken into account when developing new content and features.
This Accessibility Statement applies to the Bank’s website www.bluorbank.lv, Internet Bank, the Bank’s client portal “Personal Cabinet”, www.bluor.trade, and the mobile apps BluOr Bank and BluOr Bank FX.
Website
From March 2026, a new Bank website will be available. The new website will be easier to use, better adapted for all users, and will comply with the Web Content Accessibility Guidelines (WCAG) 2.1 AA.
Most areas of the website can be navigated without a mouse, using the keyboard (Tab, Enter and arrow keys).
Browser settings allow users to increase or decrease text size, and to adjust colours and contrast.
Personal Cabinet (website)
In 2026, the Personal Cabinet – where clients can apply remotely to open a payment account – will be fully redesigned to ensure full compliance with the Web Content Accessibility Guidelines (WCAG) 2.1 AA.
Text content has already been made as clear and easy to understand as possible.
The Personal Cabinet can be used without a mouse by navigating with the keyboard (Tab, Enter and arrow keys).
Browser settings allow text to be enlarged up to 200%, reduced, and colours and contrast to be changed without losing content or functionality.
Internet Bank
Text size can be increased up to 200% or reduced using browser settings.
The Accessibility of Internet Bank is not fully accessible in all respects. A full review and improvement of Internet Bank accessibility is planned for 2026.
We plan to improve features that are currently limited in some sections, such as screen reader support, descriptions of interactive elements, text contrast, and similar aspects.
Mobile App
Users can choose between light and dark display modes, making the app more comfortable for people with visual sensitivity.
Texts are designed to be as clear and easy to understand as possible.
In 2026, we plan to address existing accessibility gaps by ensuring compatibility with iOS VoiceOver and Android TalkBack. Accessibility improvements will continue thereafter.
Authentication Tools
For authentication in the Personal Cabinet, Internet Bank and the mobile app, clients can use various authentication tools available on mobile devices (such as smartphones), including eParaksts Mobile, the Bank’s authentication solution BlueKEY, and a code calculator. These tools are accessible to all users. Depending on the technical capabilities of the device, text size can also be increased during the authentication process.
ATMs
The buttons on the left and right sides of the ATM are in contrasting colours, with light silver buttons on a darker background.
ATMs are installed at an accessible height, not higher than 122 centimetres and not lower than 38 centimetres.
The keyboard includes a clearly marked central “5” key, and the “OK,” “Cancel,” and “Correct” buttons feature engraved tactile symbols to support use by customers with visual impairments.
A sound signal is emitted after each button press.
Service for Deaf and Hard-of-Hearing Persons
- Clients can apply for and use the Bank’s services independently, both in person and remotely (via the website and Internet Bank).
- Clients may visit the Bank accompanied by a sign language interpreter. If necessary, a Bank employee may ask the interpreter to present a passport or identity card (this also applies when services are provided remotely).
- If needed, the Bank can provide paper and a pen or pencil for written communication.
- We offer written communication remotely via email and Internet Bank.
- If you need assistance, please request support at the Bank and our staff will be happy to help.
- When booking a visit, we recommend informing the Bank in advance if additional support will be required during the service.
Service for Persons Who Are Blind or Have Low Vision
- Clients may visit the Bank accompanied by a support person. If the presence of the support person is required during the service, a Bank employee may ask the support person to present a passport or identity card (this also applies when services are provided remotely).
- Remote communication by telephone is available.
- If you need assistance, please request support at the Bank and our staff will be happy to help.
- When booking a visit, we recommend informing the Bank in advance if additional support will be required during the service.
Plain Language Explanations of Contract Terms
- In line with the requirements of the Law on Accessibility of Goods and Services, we are gradually simplifying our terms and conditions, agreements, and forms.
- For existing client agreements that will remain in force after 27 June 2030, the Bank will ensure compliance with accessibility requirements. Where necessary, the Bank will:
- provide accessible information about the specific agreement; or
- agree with the client on adapting the agreement text so that it meets accessibility requirements.