Payment Cards
What is the process for issuing a payment card?
A client can receive a card at the Bank’s Client Service Centre located at Jekaba Street 2, Riga, or by mail. When receiving the card by mail, the client must activate the card through the Internet Bank.
Can I receive a renewed card by mail, and how do I do it?
In the Internet Bank, navigate to the “Messages” section and send a letter requesting to receive the card by mail, providing the full postal address.
Where can I find the card purchase limits?
Purchase limits are specified in the Pricelist.
I forgot the PIN code for my card
What is the PIN code for my renewed card?
A new PIN code is issued along with a renewed card.
How much money can I withdraw from an ATM without commission?
Owners of Visa Classic cards who are residents of Latvia can withdraw cash for free from any ATM in Latvia and worldwide, up to a total transaction amount of 500.00 EUR per calendar month. At the time of the transaction, a transaction fee is reserved, which is canceled at the time of transaction posting. Once the transaction amount exceeds 500.01 EUR, the reserved transaction fee is charged according to the bank's Pricelist.
Cash withdrawal fees apply to holders of Visa Gold and VISA Business, as well as non-resident holders of MasterCard Classic, in accordance with the bank's Pricelist.
Can I withdraw money from an account if the account is blocked?
If the account is blocked by order of a sworn bailiff or State Revenue Service (VID), it is not possible to withdraw money from an ATM. In this case, cash withdrawals can only be made at the Client Service Centre.
What do I do if the amount requested at the ATM is not received or only partially received?
Please submit a claim in the Internet Bank to challenge the transaction.
Information on safe online shopping
BluOr Bank payment cards are linked to the international system of secure online purchases, Verified by Visa. This system protects your payment card from unauthorized use while shopping online. For more information on safe online shopping, please read the following document - safe online shopping.
Where can I find out how much I have to pay for the credit limit used?
In the Internet Bank, go to the “Loans” menu and select the “Credit limit information” section to view the amount and interest due for the credit limit used.
What to do if your payment card is lost or stolen?
In the event of card loss or theft, please inform the bank immediately. You can block your card in the following ways:
- Via internet banking or the mobile app
- By calling the bank's helpline at +371 67 031 333 (weekdays from 9.00 AM to 6.00 PM)
- Outside the bank's working hours, on weekends, and public holidays, call the Nets Estonia customer service center at +372 67 114 44 (service available in English)
- By visiting the bank's Customer Service Center at Jēkaba iela 2, Riga (weekdays from 9.00 AM to 6.00 PM)
After blocking the card, you can order a new one via internet banking or at the bank's Customer service center.